Return & refund policy
Last Updated: October 27, 2026
Currency: United States Dollar (USD)
Lifefurni, operated by LIFEFURNI LLC, accepts eligible returns of Wooden Mechanical Puzzles under the conditions described in this policy.
This policy explains the return window, product condition requirements, return authorization process, return shipping responsibility, damaged or incorrect products, missing components, refund timing, and refund method.
1. Return Window
Customers may request an eligible return within:
30 calendar days from the carrier confirmed delivery date
The return period begins on the date carrier tracking shows the order as delivered.
If an order is delivered in multiple packages, the return period begins when the final required package has been delivered.
Requests submitted after the 30 day period may be declined unless applicable law provides additional rights.
2. Eligible Return Reasons
Customers may request a return if:
The customer changed their mind
The wrong product was ordered
The wrong model or variant was selected
The Wooden Mechanical Puzzle is no longer wanted
The product arrived damaged
The product is defective
The wrong product was delivered
A required component is missing
The package is materially incomplete
The product is materially different from its applicable listing
Return eligibility depends on the reason for the request and the condition of the product.
3. Change of Mind Returns
For an eligible change of mind return, the Wooden Mechanical Puzzle should generally be:
Unused or only reasonably inspected
Unassembled or only minimally handled for reasonable inspection
Clean
Unmodified
Complete
Free from customer caused damage
Returned with all originally included components and accessories
Securely packaged for return transportation
Reasonable unpacking and inspection do not automatically make a product ineligible for return.
4. Product Condition
All important components originally supplied with the Wooden Mechanical Puzzle should be included in the return.
Depending on the product, these may include:
Wooden pieces
Mechanical components
Connectors
Gears
Wheels
Structural parts
Accessories
Instructions
Product specific components
Missing important components may affect return eligibility or the refundable amount where legally permitted.
5. Assembled Products
Because assembly may be part of the Wooden Mechanical Puzzle experience, return eligibility may depend on how extensively the product has been assembled or used.
A substantially assembled product may not qualify as a standard change of mind return if it cannot reasonably be returned to a resalable condition.
This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.
6. Modified or Damaged Products
Change of mind eligibility may be affected if the product has been:
Painted
Sanded
Cut
Drilled
Glued
Permanently modified
Forced together incorrectly
Disassembled in a way that damages the structure
Used improperly
Damaged through excessive force
This does not remove rights relating to products that were defective, damaged, or materially misdescribed when delivered.
7. How to Request a Return
Contact Lifefurni before sending any product back.
Email: support@lifefurni.com
Use the subject line:
Return Request – Order #[Order Number]
Please include:
Full name
Order number
Email address used during checkout
Product being returned
Quantity
Reason for the return
Photos or video where relevant
Providing complete information helps us review the request more efficiently.
8. Return Authorization
A return must be authorized by Lifefurni before the product is shipped back.
After reviewing the request, Lifefurni may provide:
Approved return address
Return instructions
Packaging instructions
Carrier instructions
Prepaid return label where applicable
Return authorization does not automatically mean that a refund has already been approved.
The returned product may still need to be received and inspected.
9. Return Address
The Lifefurni business address is not automatically the return processing address.
Do not independently send returns to:
5044 CALLAGHAN RD
SAN ANTONIO, TX 78228
United States
unless Lifefurni specifically provides this address in written return instructions.
Unauthorized returns may be delayed or difficult to identify.
10. Change of Mind Return Shipping
For eligible returns caused by a change of mind, incorrect customer selection, or another customer preference reason:
The customer is responsible for return shipping costs.
Change of mind return shipping costs are generally nonrefundable unless applicable law requires otherwise.
11. Damaged, Defective, Incorrect, or Incomplete Products
If a Wooden Mechanical Puzzle arrives damaged, defective, incorrect, or materially incomplete because of a Lifefurni fulfillment error:
Lifefurni covers reasonable authorized return shipping costs.
Depending on the verified issue, Lifefurni may provide:
Replacement component
Replacement accessory
Replacement product
Authorized return
Refund
Please contact Lifefurni before arranging return shipping independently.
12. Reporting a Damaged Product
If your Wooden Mechanical Puzzle arrives damaged, contact:
Please provide:
Order number
Photo of the shipping label
Photos of the outer packaging
Photos of the product packaging
Clear photos or video showing the damage
Brief description of the issue
Please keep the product and packaging until Lifefurni confirms the next step.
13. Reporting a Defective Product
If a Mechanical Puzzle does not function as described, contact Lifefurni and describe the problem.
Where useful, we may request photos or video showing the affected component or mechanical issue.
Please avoid forcing, cutting, sanding, gluing, or otherwise permanently modifying the affected area before the issue has been reviewed.
If the issue is verified, Lifefurni may provide an appropriate replacement, return, or refund resolution.
14. Missing Components
Before reporting a missing component, please inspect:
Product box
Protective inserts
Internal packaging
Component compartments
Accessory bags
Instruction packaging
All delivered packages
Small Mechanical Puzzle components may be packaged separately within the product box.
If a required component is still missing, contact Lifefurni.
Where practical, Lifefurni may send the missing component without requiring the entire Wooden Mechanical Puzzle to be returned.
15. Wrong Product Received
If you receive a product, model, design, or variant different from the one shown on your order confirmation, contact Lifefurni as soon as reasonably possible.
Please avoid substantial assembly or permanent modification before the issue has been reviewed.
We may request photos of the product, packaging, and shipping label.
16. Product Dimensions
Customers should review the published product dimensions before ordering.
If the dimensions shown on the product page are accurate but the Wooden Mechanical Puzzle does not suit the customer's intended space or display area, an otherwise eligible return will generally be treated as a change of mind return.
If the published dimensions were materially inaccurate, contact Lifefurni for review.
17. Product Complexity
Mechanical Puzzle complexity may vary between products.
If the product information accurately describes the item but the customer later determines that the assembly process is too simple, too difficult, or not suitable for their preference, an otherwise eligible return will generally be treated as a change of mind return.
This does not apply where the product was materially misdescribed.
18. Natural Material Variation
Where natural wood or another naturally variable material is used, reasonable differences may appear in:
Grain
Tone
Texture
Knots
Natural markings
Surface patterns
Minor natural variation is not automatically considered a defect when it is consistent with the material and product description.
19. Color and Appearance
Product appearance may vary slightly because of:
Photography lighting
Camera exposure
Screen brightness
Monitor calibration
Mobile device settings
Viewing angle
Natural material variation
Minor display related differences do not automatically make the product defective.
If the physical product is materially different from its applicable listing, contact Lifefurni for review.
20. Return Packaging
Returned products must be securely packaged.
Whenever reasonably possible, reuse the original:
Product box
Outer shipping carton
Protective wrapping
Internal supports
Protective inserts
Component packaging
Accessory packaging
If the original packaging is unavailable, use sturdy replacement packaging suitable for safe transportation.
21. Organizing Small Components for Return
Wooden Mechanical Puzzles may contain many smaller parts.
When returning a product, customers should ensure that loose pieces, connectors, gears, accessories, and other components are securely contained within the package.
Missing or poorly secured components may affect the inspection of the return.
22. Damage During Return Shipping
Customers are responsible for taking reasonable care when packaging a change of mind return.
Where legally permitted, the refundable amount may be affected if the product is materially damaged during return transportation because of clearly inadequate packaging.
Any adjustment will be based on the actual condition of the returned product.
23. No Restocking Fee
Lifefurni does not charge a standard restocking fee for eligible authorized returns.
There is also no standard:
Return authorization fee
Return processing fee
Administrative return fee
A reasonable adjustment may apply where legally permitted if the returned product has customer caused damage, missing components, missing accessories, substantial modification, or another condition that materially reduces its value.
24. Return Inspection
After an authorized return reaches the approved return location, Lifefurni may inspect:
Product identity
Overall condition
Wooden components
Mechanical components
Included accessories
Included instructions
Missing pieces
Signs of assembly or use
Customer caused damage
Permanent modifications
Customer reported issue
Return packaging
Inspection is completed before the refund is finalized.
25. Refund Approval
A refund becomes eligible after:
The return has been authorized
The product has been received
The product has been inspected
The return has been approved under this policy
Where a full refund applies, Lifefurni refunds the eligible amount paid for the returned product.
26. Refund Processing Time
After an eligible return has been received, inspected, and approved, Lifefurni normally submits the refund within:
7 business days after return approval
The customer's bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears.
27. Refund Method
Approved refunds are normally returned to the:
Original payment method used for the purchase
Credit or debit card refunds are returned to the original card.
PayPal refunds are returned to the original PayPal transaction where applicable.
Other supported payment service refunds are returned through the original transaction.
Refunds generally cannot be redirected to another card, another person's account, an unrelated bank account, or another unrelated payment method.
28. Refund Currency
Approved refunds are processed in:
United States Dollars (USD)
If the original payment was converted into another currency, the local currency refund may differ because of exchange rate changes, currency conversion fees, bank policies, or payment provider policies.
Lifefurni does not control these independent conversion differences.
29. Original Shipping Charges
For a standard change of mind return:
Original outbound shipping charges are generally nonrefundable.
If the return is caused by a verified damaged product, defective product, incorrect product, or Lifefurni fulfillment error, eligible standard outbound shipping charges may be refunded where appropriate.
30. Free Shipping Orders
An order that originally qualified for free standard shipping does not automatically qualify for free return shipping.
For eligible change of mind returns:
The customer pays return shipping.
For verified damaged, defective, incorrect, or materially incomplete products caused by Lifefurni:
Lifefurni covers reasonable authorized return shipping.
31. Exchanges
Lifefurni does not offer standard direct exchanges.
If you want another Wooden Mechanical Puzzle, model, design, or variant, please return the original eligible product and place a separate order for the preferred product.
A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.
32. Partial Returns
If an order contains multiple products, customers may return selected eligible items.
Each returned product must individually meet the applicable return requirements.
A partial return may affect promotional discounts, bundle pricing, minimum order promotions, or free shipping eligibility where applicable and legally permitted.
33. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically:
An approved cancellation
An authorized return
An approved refund
The shipment may need to be returned and inspected before refund eligibility can be determined.
Carrier return charges may apply where legally permitted.
34. Returned to Sender Shipments
A shipment may be returned to sender because of:
Incorrect address
Incomplete address
Repeated failed delivery attempts
Failure to collect the shipment
Recipient refusal
Restricted delivery access
Customs related issues
Lifefurni will review the circumstances after the shipment has been returned.
Customer related return or reshipping charges may apply where legally permitted.
35. Order Cancellation
Pre shipment cancellations are governed by our Cancel My Order / Cancellation Policy.
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment can still reasonably be stopped.
Once an order has entered carrier processing, standard cancellation generally no longer applies.
36. International Returns
International returns may require additional:
Carrier documentation
Customs documentation
Return declarations
Product information
Please wait for Lifefurni return instructions before arranging international return transportation.
37. Duties, VAT, GST, and Customs Charges
Refund treatment for import duties, VAT, GST, brokerage charges, or customs processing fees may depend on:
Destination country
Return reason
Whether Lifefurni collected the charge
Applicable customs requirements
Applicable law
Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund procedures.
38. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove or restrict consumer rights that cannot legally be waived.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
39. Changes to This Policy
Lifefurni may update this Return & Refund Policy when return procedures, shipping arrangements, payment procedures, product operations, business practices, or legal requirements change.
The Last Updated date will be revised when an updated version is published.
40. Contact Lifefurni
For return, refund, damaged product, defective product, incorrect order, or missing component questions, contact:
LIFEFURNI LLC
Brand: Lifefurni
Business Address:
5044 CALLAGHAN RD
SAN ANTONIO, TX 78228
United States
Phone: +1 (740) 348-9301
Email: support@lifefurni.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time
For return requests, use:
Return Request – Order #[Order Number]
For an existing order, please include your Order ID whenever available.