Terms of service
Last Updated: October 27, 2026
Currency: United States Dollar (USD)
Welcome to Lifefurni, an online retail store operated by LIFEFURNI LLC and focused on Wooden Mechanical Puzzles.
These Terms of Service apply when you visit our website, browse products, place an order, make a payment, request shipping assistance, cancel an order, submit a return or refund request, contact customer support, or otherwise use Lifefurni services.
By accessing the Lifefurni website or completing a purchase, you agree to these Terms and the related policies published on our website.
1. Business Information
Business: LIFEFURNI LLC
Brand: Lifefurni
Business Address:
5044 CALLAGHAN RD
SAN ANTONIO, TX 78228
United States
Phone: +1 (740) 348-9301
Email: support@lifefurni.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time
The business address listed above should not automatically be treated as a public showroom, walk in retail location, customer pickup point, shipping warehouse, or return processing location unless Lifefurni specifically confirms otherwise.
2. Products
Lifefurni primarily sells Wooden Mechanical Puzzles.
Individual product pages may provide information regarding:
Dimensions
Materials
Mechanical features
Assembly requirements
Included components
Product variants
Finished appearance
Complexity related information where available
Recommended use information where applicable
Current price
Customers should carefully review the applicable product page before placing an order.
3. Product Information
Lifefurni makes reasonable efforts to provide accurate product information.
Actual appearance may vary slightly because of:
Photography lighting
Camera exposure
Screen brightness
Monitor calibration
Mobile device settings
Viewing angle
Natural material variation
If a product is materially different from its applicable listing, customers may contact Lifefurni for review.
4. Natural Material Variation
Where natural wood or another naturally variable material is used, individual products may show reasonable differences in:
Grain
Tone
Texture
Knots
Natural markings
Surface patterns
Such variation is not automatically considered a defect when it is consistent with the material and applicable product description.
5. Mechanical Features
Wooden Mechanical Puzzles may use different mechanical structures depending on the individual product.
These may include:
Gears
Wheels
Rotating components
Sliding components
Linkages
Levers
Structural connections
Other mechanical elements
A feature shown on one Lifefurni product should not be assumed to exist on another.
Customers should review the individual product page for the exact features of the product being purchased.
6. Assembly
Assembly may form part of the Wooden Mechanical Puzzle experience.
Depending on the product, the package may include:
Wooden components
Mechanical parts
Connectors
Structural sections
Accessories
Instructions
Other product specific pieces
Assembly requirements vary by product.
Customers should follow the instructions supplied with the applicable item.
7. Product Complexity
Mechanical Puzzles may vary significantly in difficulty and assembly time.
Complexity may depend on:
Number of components
Component size
Assembly sequence
Mechanical interaction
Alignment requirements
Product structure
Instructions
If product complexity information is provided, it should be considered together with the complete product description.
A customer's personal assessment that a correctly described puzzle is easier or more difficult than expected does not automatically mean that the product is defective.
8. Small Components and Product Specific Guidance
Some Wooden Mechanical Puzzles may include smaller components.
Customers should review any age guidance, warnings, instructions, or product specific information supplied with the applicable item.
Lifefurni does not represent that every Wooden Mechanical Puzzle is suitable for every age group.
9. Customer Responsibility During Assembly
Customers should use reasonable care during assembly.
Components should not be forced together when they do not align as expected.
Improper assembly, excessive force, unauthorized modification, cutting, drilling, sanding, gluing, painting, or other permanent alteration may damage the product.
This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.
10. Eligibility to Purchase
By placing an order, you confirm that you are legally capable of entering into the transaction under applicable law.
You also confirm that:
The information provided during checkout is accurate
You are authorized to use the selected payment method
The shipping information provided is complete and accurate
11. Customer Information
Customers are responsible for providing accurate and complete:
Full name
Email address
Telephone number
Billing address
Shipping address
Payment information required by the selected payment method
Incorrect or incomplete information may result in payment failure, additional verification, fulfillment delays, shipping delays, failed delivery, or return to sender.
12. Prices
All prices are displayed in:
United States Dollars (USD)
Prices may change before an order is placed.
The price displayed during checkout normally applies to the transaction except where an obvious technical or pricing error occurs.
13. Pricing Errors
If Lifefurni identifies an obvious material pricing or checkout error before fulfillment, we may:
Contact the customer
Correct the error
Offer the option to proceed with the corrected order
Cancel the affected order
Refund the eligible amount
Lifefurni will not intentionally replace the confirmed transaction price with a materially different amount without addressing the issue.
14. Payment Methods
Lifefurni accepts the payment methods displayed during checkout.
Depending on availability, these may include:
Major credit cards
Major debit cards
PayPal where available
Other supported online payment methods displayed during checkout
Only payment methods actually shown during checkout should be considered available.
Please review our Payment Methods Policy for additional information.
15. Payment Authorization
Submitting an order does not guarantee payment approval.
A transaction may be declined because of:
Incorrect payment information
Billing address mismatch
Expired payment method
Insufficient funds
Insufficient available credit
Bank restrictions
International transaction restrictions
Incomplete authentication
Fraud prevention controls
Lifefurni cannot override decisions made by independent banks, card issuers, or payment providers.
16. Payment Security
Sensitive payment credentials may be processed directly by third party payment providers.
Customers should not send through ordinary email:
Complete credit or debit card numbers
CVV or CVC codes
Banking passwords
Payment account passwords
One time authentication codes
17. Order Confirmation
After successful checkout, customers may receive an order confirmation.
Please review the confirmation carefully.
If you notice an error involving:
Product
Model
Design
Variant
Quantity
Recipient name
Shipping address
Telephone number
Other order information
contact Lifefurni as soon as possible.
Receiving an order confirmation does not mean that the Wooden Mechanical Puzzle has already shipped.
18. Order Acceptance
Lifefurni may hold, decline, or cancel an order for legitimate reasons including:
Failed payment
Payment verification problems
Suspected fraud
Unauthorized transactions
Product unavailability
Inventory discrepancies
Unsupported delivery address
Significant pricing errors
Incomplete customer information
Technical checkout errors
Product damage discovered before shipment
Carrier service limitations
Inability to fulfill the order
If Lifefurni cancels a paid order that cannot be fulfilled, the eligible amount will be returned to the original payment method.
19. Order Changes
If you need to change your order, contact Lifefurni as soon as possible.
Possible changes may include:
Recipient name
Shipping address
Telephone number
Product
Design
Variant
Quantity
Changes are not guaranteed once fulfillment has begun.
20. Order Cancellation
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment has not progressed beyond a stage where the order can reasonably be stopped.
Submitting a cancellation request does not guarantee approval.
An order is considered canceled only after Lifefurni confirms the cancellation in writing.
Lifefurni does not charge a standard cancellation fee for an eligible order successfully canceled before shipment.
Please review our Cancel My Order / Cancellation Policy for complete conditions.
21. Order Processing
Orders are normally processed within:
1 to 2 business days
Processing may include:
Payment confirmation
Order review
Shipping address verification
Inventory confirmation
Product inspection
Component verification
Protective packaging
Shipping label preparation
Carrier coordination
Processing time occurs before carrier transit begins.
22. Shipping Destinations
Lifefurni currently ships to selected destinations in North America, Europe, and Oceania.
North America
United States
Canada
Europe
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Oceania
Australia
Shipping availability is confirmed during checkout.
23. Shipping Rates
North America
Standard Shipping: USD 9.99
Free Standard Shipping: Orders of USD 149 or more
Europe
Standard Shipping: USD 14.99
Free Standard Shipping: Orders of USD 199 or more
Oceania
Standard Shipping: USD 19.99
Free Standard Shipping: Orders of USD 249 or more
The shipping amount displayed during checkout is the amount that applies to the transaction.
24. Estimated Delivery Times
Estimated total delivery times, including processing, are:
North America: 7 to 12 business days
Europe: 9 to 14 business days
Oceania: 11 to 16 business days
Delivery estimates are not guaranteed arrival dates.
Please review our Shipping Policy for complete shipping information.
25. Business Days
Business days are generally Monday through Friday, excluding applicable public holidays.
Saturday, Sunday, and public holidays do not normally count toward standard order processing time.
Carrier schedules may differ.
26. Tracking
Tracking information may be provided after shipment where available.
A tracking status such as Label Created does not necessarily mean that the carrier has physically collected the shipment.
Tracking updates may occasionally be delayed during:
Weekends
Public holidays
Carrier transfers
International transit
Customs processing
High volume shipping periods
27. Delivery Delays
Delivery may occasionally be affected by:
Severe weather
Natural disasters
Public holidays
Carrier congestion
Transportation disruption
Customs processing
Remote delivery locations
Incorrect shipping information
Failed delivery attempts
Other circumstances outside reasonable control
A delayed shipment is not automatically considered lost.
28. International Taxes and Duties
International orders may be subject to:
VAT
GST
Import duties
Brokerage charges
Customs processing fees
Other destination related charges
Where Lifefurni collects a particular charge during checkout, it will be displayed before payment is completed.
Charges not collected by Lifefurni may be collected separately by the carrier, customs authority, brokerage provider, or applicable government agency.
29. Shipping Origin and Fulfillment
Lifefurni's published business address is provided for business identification and customer contact purposes.
It should not automatically be treated as:
Shipping origin
Warehouse
Customer pickup location
Return processing location
unless Lifefurni specifically confirms otherwise.
The fulfillment location applicable to an order may vary.
30. Inspecting Your Order
Customers should inspect the Wooden Mechanical Puzzle reasonably soon after delivery.
Before substantial assembly or modification, please check:
Correct product received
Product box
Wooden components
Mechanical components
Accessories
Instructions
Other included parts
If the product appears damaged, defective, incorrect, or materially incomplete, contact Lifefurni.
31. Damaged Products
If a Wooden Mechanical Puzzle arrives damaged, contact:
Please provide where relevant:
Order number
Photo of shipping label
Photos of outer packaging
Photos of product packaging
Clear photos or video showing the damage
Brief description of the issue
Please keep the product and packaging until Lifefurni confirms the next step.
32. Missing Components
Before reporting a missing component, customers should inspect:
Product box
Protective inserts
Internal compartments
Accessory packaging
Component packaging
Instruction packaging
All delivered packages
Small components may be packaged separately.
If a required component is still missing, contact Lifefurni.
Where practical, Lifefurni may provide a replacement component without requiring the entire product to be returned.
33. Incorrect Product
If you receive a Wooden Mechanical Puzzle, model, design, or variant different from the one shown on your order confirmation, contact Lifefurni.
Please avoid substantial assembly, modification, painting, sanding, cutting, drilling, or gluing until the issue has been reviewed.
34. Return Window
Customers may request an eligible return within:
30 calendar days from the carrier confirmed delivery date
Return authorization is required before sending a product back.
Please review our Return & Refund Policy for complete conditions.
35. Change of Mind Returns
For an eligible change of mind return, the Wooden Mechanical Puzzle should generally be:
Unused or only reasonably inspected
Unassembled or only minimally handled for reasonable inspection
Clean
Unmodified
Complete
Free from customer caused damage
Returned with all originally included components
Securely packaged
Reasonable unpacking and inspection do not automatically make the product ineligible for return.
36. Assembled Products
A substantially assembled Wooden Mechanical Puzzle may not qualify as a standard change of mind return if it cannot reasonably be returned to a resalable condition.
This does not affect claims involving products that arrived:
Damaged
Defective
Incorrect
Incomplete
Materially misdescribed
37. Return Shipping Costs
For eligible change of mind returns:
The customer is responsible for return shipping costs.
For verified products that are damaged, defective, incorrect, or materially incomplete because of a Lifefurni fulfillment error:
Lifefurni covers reasonable authorized return shipping costs.
38. No Restocking Fee
Lifefurni does not charge a standard restocking fee for eligible authorized returns.
A reasonable refund adjustment may apply where legally permitted if the returned product has:
Customer caused damage
Missing components
Missing accessories
Substantial modification
Another condition that materially reduces its value
39. Refund Processing
After an eligible return has been received, inspected, and approved, Lifefurni normally submits the refund within:
7 business days after return approval
The customer's bank or payment provider may require additional time before the refund appears.
40. Cancellation Refunds
After an eligible cancellation has been approved, Lifefurni normally submits the refund within:
7 business days after cancellation approval
41. Refund Method
Approved refunds are normally returned to the:
Original payment method used for the purchase
Refunds are processed in:
United States Dollars (USD)
Refunds generally cannot be redirected to another card, another person's account, an unrelated bank account, or another unrelated payment method.
42. Original Shipping Charges
For a standard change of mind return:
Original outbound shipping charges are generally nonrefundable.
If the return is caused by a verified damaged product, defective product, incorrect product, or Lifefurni fulfillment error, eligible standard outbound shipping charges may be refunded where appropriate.
43. Exchanges
Lifefurni does not offer standard direct exchanges.
If you want another Wooden Mechanical Puzzle, model, design, or variant, please return the original eligible product and place a separate order.
A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.
44. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically:
An approved cancellation
An authorized return
An approved refund
Carrier return charges may apply where legally permitted.
45. Returned to Sender Shipments
A shipment may be returned to sender because of:
Incorrect address
Incomplete address
Repeated failed delivery attempts
Failure to collect the shipment
Recipient refusal
Restricted delivery access
Customs related issues
Lifefurni will review the circumstances after the shipment has been returned.
Customer related return or reshipping charges may apply where legally permitted.
46. Website Use
Customers may not use the Lifefurni website to:
Commit fraud
Submit unauthorized payments
Attempt unauthorized access
Introduce malicious software
Abuse promotions
Provide intentionally false information
Abuse return or refund procedures
Interfere with website operation
Engage in unlawful activity
Lifefurni may restrict access where there is reasonable evidence of fraud, abuse, or security risk.
47. Intellectual Property
Unless otherwise stated, website materials are owned by or licensed to Lifefurni or LIFEFURNI LLC.
These materials may include:
Brand name
Logo
Product descriptions
Website text
Product images
Graphics
Videos
Original content
Protected content may not be commercially copied, reproduced, modified, distributed, or used without authorization except where permitted by applicable law.
48. Customer Reviews and Submitted Content
If Lifefurni allows customers to submit reviews, photographs, videos, comments, or other content, customers should only submit material they own or are authorized to share.
Submitted content must not knowingly be:
Unlawful
Fraudulent
Misleading
Defamatory
Infringing
Abusive
Harmful
Spam
Lifefurni may remove content that violates these Terms or applicable law.
49. Privacy
Our Privacy Policy explains how Lifefurni may collect, use, disclose, retain, and protect personal information.
Customers should review that policy before submitting personal information through the website.
50. Third Party Services
Lifefurni may use third party providers for:
Payment processing
Shipping
Website hosting
Security
Fraud prevention
Analytics
Customer support
These providers may have their own terms and privacy practices.
Lifefurni does not control all independent activities performed by third party providers.
51. Website Accuracy
Lifefurni makes reasonable efforts to keep website information accurate.
Occasional errors may occur involving:
Product descriptions
Dimensions
Materials
Mechanical features
Assembly information
Prices
Availability
Images
Shipping information
Website functionality
If a material error affects an order, Lifefurni may contact the customer and provide an appropriate resolution.
52. Website Availability
Lifefurni does not guarantee that the website will operate without interruption at all times.
Temporary interruptions may occur because of:
Maintenance
Hosting problems
Software updates
Security work
Internet outages
Payment provider outages
Other technical issues
53. Fraud and Abuse
Lifefurni may investigate activity that reasonably appears to involve:
Fraudulent purchases
Unauthorized payments
False damage claims
False missing component claims
False refund claims
Return of a different product
Promotion abuse
Chargeback abuse
Website attacks
Nothing in this section prevents customers from making legitimate product, payment, return, refund, or consumer rights claims.
54. Limitation of Liability
To the maximum extent permitted by applicable law, Lifefurni and LIFEFURNI LLC will not be responsible for indirect, incidental, special, punitive, or consequential damages arising from use of the website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted.
55. Events Outside Our Reasonable Control
Lifefurni is not responsible for delays or failures caused by circumstances outside our reasonable control.
These may include:
Natural disasters
Severe weather
Carrier disruption
Customs delays
Government action
Labor disruption
Public emergencies
Transportation failures
Internet outages
Service provider interruptions
Where practical, Lifefurni will take reasonable steps to communicate relevant information regarding an affected order.
56. Consumer Rights
Nothing in these Terms is intended to remove or restrict mandatory consumer rights.
Customers may have additional rights depending on their state, province, country, or jurisdiction.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
57. Relationship With Other Policies
These Terms should be read together with our:
Shipping Policy
Payment Methods Policy
Cancel My Order / Cancellation Policy
Return & Refund Policy
Privacy Policy
If another policy contains more specific terms for a particular issue, that policy applies to that issue, subject to applicable law.
58. Changes to These Terms
Lifefurni may update these Terms when:
Products change
Website functionality changes
Shipping arrangements change
Shipping rates change
Payment methods change
Return procedures change
Business practices change
Legal requirements change
The Last Updated date will be revised when an updated version is published.
59. Contact Lifefurni
For questions about these Terms, Wooden Mechanical Puzzles, orders, payments, shipping, cancellations, returns, refunds, or other customer service matters, contact:
LIFEFURNI LLC
Brand: Lifefurni
Business Address:
5044 CALLAGHAN RD
SAN ANTONIO, TX 78228
United States
Phone: +1 (740) 348-9301
Email: support@lifefurni.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time
For an existing order, please include your Order ID whenever available.
Please do not send complete card numbers, CVV codes, banking passwords, payment account passwords, or one time authentication codes by email.